TutorKids Frequently Asked Questions (FAQs)

1. How do I sign up for TutorKids?

Signing up is simple! Visit our website and click the "Get Started" button. You'll need to:

- Create a parent account with your basic information

- Add your child's details and academic needs

- Complete our assessment questionnaire to help match with the right tutor

- Add a payment method

Once completed, you can start booking sessions immediately.

2. What ages and subjects do you cover?

We provide tutoring for students aged 5-18 (K-12) across all major subjects including:

- Mathematics (Elementary to Advanced)

- Sciences (Physics, Chemistry, Biology)

- English Language and Literature

- Foreign Languages (Spanish, French, Mandarin)

- History and Social Studies

- Test Preparation (SAT, ACT, AP courses)

- Programming and Computer Science

3. How are your tutors vetted?

All TutorKids tutors undergo a rigorous selection process:

- Background checks and identity verification

- Academic credential verification

- Teaching experience assessment

- Technical capability evaluation

- Demo teaching sessions

- Regular performance reviews based on student feedback

Only 15% of tutor applicants are accepted into our platform.

4. What happens if my child misses a class?

If you need to miss a class:

- Cancellations made 24+ hours in advance: Full credit for future sessions

- Cancellations under 24 hours: Charged full session fee

- No-shows: Charged full session fee

For emergencies or special circumstances, please contact our support team for assistance.

5. How do online sessions work?

Our virtual classroom platform includes:

- HD video conferencing

- Interactive whiteboard

- Screen sharing capabilities

- Document uploading and sharing

- Recording options (with consent)

Students only need a computer/tablet with stable internet connection and a webcam to participate.

6. What if my child doesn't connect well with their tutor?

We understand the importance of a good student-tutor match:

- First session satisfaction guarantee

- Option to switch tutors at any time

- Free trial session with new tutor

- Personalized rematch assistance from our education specialists

7. How much do sessions cost?

Our pricing structure is transparent:

- Standard sessions (60 minutes): $40-60

- Advanced subjects: $50-80

- Test prep: $60-90

- Package discounts available

Exact rates depend on subject, tutor experience, and session frequency. All prices are in USD.

8. Is there a minimum commitment required?

No long-term commitment required:

- Book single sessions as needed

- Flexible scheduling

- Monthly packages available for better rates

- Cancel subscription anytime

We recommend consistent sessions for optimal learning progress.

9. How do you ensure student safety online?

We maintain strict safety protocols:

- All sessions recorded and monitored

- Secure, encrypted platform

- Parent access to session recordings

- Regular safety audits

- Strict tutor code of conduct

- Zero-tolerance policy for inappropriate behavior

10. What kind of progress tracking do you provide?

Parents receive comprehensive progress updates:

- Detailed session reports after each class

- Monthly progress assessments

- Regular parent-tutor conferences

- Achievement milestones tracking

- Personalized improvement recommendations

- Access to student performance analytics