TutorKids Privacy Policy

Introduction

TutorKids ("we," "our," or "us") is committed to protecting the privacy and security of our users, including children, parents, and tutors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform and services.

Effective Date

This policy is effective as of February, 2025

Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA) and similar international regulations:

- We require verifiable parental consent before collecting personal information from children under 13

- Parents can review their child's personal information, request deletion, and refuse further collection

- We limit data collection from children to only what is necessary for platform functionality

- Educational records are maintained in accordance with FERPA (Family Educational Rights and Privacy Act)

Information We Collect

Personal Information

- From Parents/Guardians:

 - Full name

 - Email address

 - Phone number

 - Billing information

 - Physical address

 - Government-issued ID (for verification purposes)

- From Students:

 - Full name

 - Age

 - Academic level

 - Learning preferences

 - Class participation data

 - Academic progress records

- From Tutors:

 - Full name

 - Email address

 - Phone number

 - Professional qualifications

 - Background check information

 - Teaching experience

 - Government-issued ID

Automatically Collected Information

- Device information (IP address, browser type, operating system)

- Usage data (pages visited, time spent, clicks)

- Location data (country and region only)

- Technical session recordings for quality assurance

- Chat logs and communication records

How We Use Your Information

1. Core Service Delivery:

  - Matching students with appropriate tutors

  - Facilitating online tutoring sessions

  - Processing payments

  - Maintaining academic records

2. Platform Improvement:

  - Analyzing usage patterns

  - Enhancing user experience

  - Developing new features

  - Quality assurance

3. Communication:

  - Service updates

  - Schedule changes

  - Educational progress reports

  - Marketing communications (with consent)

Data Storage and Security

- All data is encrypted in transit and at rest

- Regular security audits and penetration testing

- Multi-factor authentication for account access

- Secure payment processing through PCI-DSS compliant providers

- Regular data backups and disaster recovery procedures

Data Sharing and Third Parties

We may share information with:

- Payment processors

- Cloud service providers

- Analytics services

- Background check providers (for tutors)

- Legal authorities (when required by law)

All third-party service providers are contractually bound to protect your data and comply with applicable privacy laws.

International Data Transfers

We comply with:

- EU General Data Protection Regulation (GDPR)

- California Consumer Privacy Act (CCPA)

- Personal Information Protection and Electronic Documents Act (PIPEDA)

- Australian Privacy Principles (APP)

For international data transfers, we ensure appropriate safeguards through:

- Standard Contractual Clauses

- Data Processing Agreements

- Privacy Shield certification (where applicable)

Your Privacy Rights

You have the right to:

- Access your personal data

- Correct inaccurate data

- Request data deletion

- Object to data processing

- Data portability

- Withdraw consent

- Lodge complaints with supervisory authorities

Cookie Policy

We use cookies for:

- Essential platform functionality

- User authentication

- Performance monitoring

- Analytics

Users can control cookie preferences through browser settings.

Data Retention

- Active account data: Maintained while account is active

- Inactive account data: Deleted after 24 months of inactivity

- Transaction records: Kept for 7 years (legal requirement)

- Communication records: 3 years

- Technical logs: 90 days

Changes to Privacy Policy

We reserve the right to update this policy. Users will be notified of significant changes via:

- Email notification

- Platform announcement

- Website notice

Contact Information

info@tutorkids.co.uk

Regulatory Compliance

We maintain compliance with:

- GDPR (European Union)

- CCPA (California)

- COPPA (United States)

- PIPEDA (Canada)

- LGPD (Brazil)

- POPIA (South Africa)

- PDPA (Singapore)

- Privacy Act (Australia)

Legal Rights and Jurisdiction

This policy is governed by EU law. Users retain all rights granted by applicable privacy laws in their jurisdiction.